{"product_id":"call-centre-staffing-calculator-excel-template","title":"Call Centre Staffing Calculator – Excel Template","description":"\u003cp\u003e\u003cstrong\u003eWork out how many agents you need each hour from forecast calls and average handle time, adjusted for target occupancy and shrinkage (breaks, leave, training) – with peak and total agent hours.\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eAutomatic summary: Calls forecast, Peak agents to schedule, Agent hours to schedule, Average handle time (sec)\u003c\/li\u003e\n\u003cli\u003eCalculated for you: Workload (agent hours), Agents needed on phones, Agents to schedule\u003c\/li\u003e\n\u003cli\u003eBuilt-in chart that updates as you type\u003c\/li\u003e\n\u003cli\u003eExample rows and a step-by-step \"How to Use\" sheet\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eInstant download\u003c\/strong\u003e (.xlsx). Works in Excel 2010+, Excel online, Google Sheets, Numbers and LibreOffice. Works with any currency.\u003c\/p\u003e","brand":"The Template Desk","offers":[{"title":"Default Title","offer_id":46420297449607,"sku":"XLT-1046","price":5.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0767\/5369\/8951\/files\/17Bga4VrrmOMe1OSL7pSumFyOMCDUGUhk.png?v=1793747013","url":"https:\/\/thetemplatedesk.us\/products\/call-centre-staffing-calculator-excel-template","provider":"The Template Desk","version":"1.0","type":"link"}