{"product_id":"customer-support-ticket-tracker-excel-template","title":"Customer Support Ticket Tracker – Excel Template","description":"\u003cp\u003e\u003cstrong\u003eLog customer enquiries and complaints as tickets, track response and resolution times against targets and customer satisfaction.\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eAutomatic summary: Tickets, Open, Average first reply (hours), Resolved within target, Average satisfaction\u003c\/li\u003e\n\u003cli\u003eCalculated for you: Days to resolve, Target\u003c\/li\u003e\n\u003cli\u003eDrop-down menus for quick, consistent entry\u003c\/li\u003e\n\u003cli\u003eColour-coded status and progress highlights\u003c\/li\u003e\n\u003cli\u003eExample rows and a step-by-step \"How to Use\" sheet\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eInstant download\u003c\/strong\u003e (.xlsx). Works in Excel 2010+, Excel online, Google Sheets, Numbers and LibreOffice. Works with any currency.\u003c\/p\u003e","brand":"SheetSmart","offers":[{"title":"Default Title","offer_id":46224510386311,"sku":"XLT-315","price":5.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0767\/5369\/8951\/files\/1HSoOZGh_xWgqg1IjqeKAU0SP_XP9yikF.png?v=1792271491","url":"https:\/\/thetemplatedesk.us\/products\/customer-support-ticket-tracker-excel-template","provider":"The Template Desk","version":"1.0","type":"link"}