{"product_id":"first-contact-resolution-sla-calculator-excel-template","title":"First Contact Resolution \u0026 SLA Calculator – Excel Template","description":"\u003cp\u003e\u003cstrong\u003eMeasure first contact resolution, response and resolution SLA compliance, escalation and reopen rates for each week and channel, against your targets.\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eAutomatic summary: Tickets received, Overall FCR, Response SLA met, Resolution SLA met, Escalation rate\u003c\/li\u003e\n\u003cli\u003eCalculated for you: FCR %, Response SLA %, Resolution SLA %, Reopen rate, Targets\u003c\/li\u003e\n\u003cli\u003eDrop-down menus for quick, consistent entry\u003c\/li\u003e\n\u003cli\u003eColour-coded status and progress highlights\u003c\/li\u003e\n\u003cli\u003eBuilt-in chart that updates as you type\u003c\/li\u003e\n\u003cli\u003eExample rows and a step-by-step \"How to Use\" sheet\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eInstant download\u003c\/strong\u003e (.xlsx). Works in Excel 2010+, Excel online, Google Sheets, Numbers and LibreOffice. Works with any currency.\u003c\/p\u003e","brand":"The Template Desk","offers":[{"title":"Default Title","offer_id":46420297515143,"sku":"XLT-1048","price":5.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0767\/5369\/8951\/files\/1otl3KDG4cSyk2GXELgZbDnQoETdJfnzK.png?v=1793747015","url":"https:\/\/thetemplatedesk.us\/products\/first-contact-resolution-sla-calculator-excel-template","provider":"The Template Desk","version":"1.0","type":"link"}